Hosting Plans

• All plans include free installation. Installation of all features on complete plans requires pointing your domain/subdomain to the compatible hosting account. Setup on other host with remote streaming involves feature limitations and is possible only with specific web host requirements (usually not available on regular web hosts).
  
• If you don’t have a domain registered for this project, yet, you can register a new domain for your project. Use coupon: videowhisper with suggested registar or use any other dedicated registrar.
  Please make sure you register a non-offensive domain that meets Terms of Use and will not cause disruptions with service providers (domain registrars, data centers, billing websites). 
• The hosting accounts and website solutions do not come pre-loaded with content. VideoWhisper provides technical solutions exclusively, and not site content. 
• Please allow around a couple of working days (in average) for setup, after order processing. Depending on exact time of ordering, non working days, it can take few days. Faster you order, faster you get it setup.
• Included installation means VideoWhisper staff will install WordPress, plugins, configure streaming, add menus and pages to be able to access features as in our demos, test to make sure it works and send you links to: access main sections, configure settings specific to your business (logo, billing) and review suggestions to improve setup & customize further. 
• Details and terms for services in bundles are available on their pages, including resource allocation for hosting plans. Recurring plans (i.e. monthly, yearly) are renewed each month, until cancelled.
• Plan subscriptions can be cancelled anytime from billing site where order was placed. Cancellation stops automated renewal. Live demos and downloads are available for evaluation prior to ordering your own setup. These services and hosting resources are not returnable due to their nature.
• Subscriptions are billed automatically until canceled and service is renewed on each charge. Subscriptions can be canceled anytime from the billing site where order was placed. Cancellation can be done from billing site where you ordered (Stripe, BlueSnap, PayPal), not by technical support. If you wish to terminate a subscription, make sure you cancel it before next billing date, to stop renewal.
  – If you ordered on Stripe, use Stripe Customer Portal to manage your subscription and billing details, with your order email, pe Stripe Terms.
  – If you ordered on BlueSnap, you can Manage billing details / subscriptions / invoices – web based and automated (does not involve support), on billing site per BlueSnap billing Terms and Conditions. To manage BlueSnap billing, you can retrieve credentials from BlueSnap site (use order number and order email to get account details), for each order.
• Plans can be upgraded to higher plans if more hosting resources are required for increased speed, reliability and user capacity. Resources are allocated after upgrade. Upgrade can be contracted by ordering a higher plan and cancelling previous subscription. Projects can be scaled to run on multiple plans, with specific load balancing setups.
• Hosting plans don’t include VideoWhisper web software full mode licensing. Explicitly labelled bundles that include both may be available. Without a full mode license, web applications will run in free mode with ads and limitations.
  Videowhisper webcam app full mode licensing can be ordered separately or in explicitly labelled bundles.
• Support: Although VideoWhisper provides turnkey packages & installations, each business owner is running own site / platform.
  This involves some time, patience, technical abilities for website management or willingness to learn. Additional site staff (webmaster/consultant) can be used to run and manage own site, depending on volume and feature complexity.
  VideoWhisper staff can assist with configuring/troubleshooting own plugins, suggesting 3rd party plugins/services or evaluating custom development for specific requirements,  clarifications and research for documentation links related to other plugins/services provided by 3rd parties for using in combination with solution, per support terms.
• Services can only be provided to websites that meet all legal requirements for their specific activity/content and do not abuse network:
  – Copyrights Terms: As hosting servers are located in Canada, the Notice and Notice Regime applies (not US DMCA).
  – Usage Terms: VideoWhisper Terms of Use apply, Support Policy .

These are realistic hosting plans for video streaming. Bandwidth is a statistical tool for estimating hosting requirements.
The real hosting limits are hosting resources (CPU, memory, connection). Bandwidth limitations are designed to assist in scaling hosting resources correctly: maxing out resource capacity results in major slow down, buffering, frame loss, errors and users not being able to connect.
Plans are balanced with service reliability and performance in mind (to prevent disconnects, long buffering, latency).

Not to be confused with budget hosting plans that advertise very high or unlimited bandwidth/space that can’t be used due to missing services or hidden constraints.
The secret behind budget host offers is hosting hundreds of sites on a server and hidden terms and practices that never allow using too much bandwidth or space. In example:

• no live streaming server software present or allowed, to prevent clients from using too much cpu/memory/bitrate
• ffmpeg not available and not allowed as it requires high cpu, disabling video/stream analysis, conversions, transcoding, snapshots
• processing limitations that kill demanding processes like video conversion for bigger files (including memory, cpu, simultaneous processes)
• space limitations that apply for video / file sharing sites as exception to “unlimited space”, in hidden terms
• upload limitations that prevent users from uploading big videos
• restrictive resource limitations that slows your site as soon as it begins to have some traffic
• shared bandwidth on 10Mbps or 100 Mbps shared connection for hundreds of sites where you will not be able to use much of the “unlimited” bandwidth
• prices they list are for very long term like 3 years, so webmasters commit before being able to test on monthly basis or use for limited time projects/experiments: while tests with few users can go smoothly at beginning, when load increases site can no longer handle the large volume of traffic due to limited resources

Our main business is live video streaming software and we provide realistic hosting plans where our client sites can fully work and perform. All our plans are premium, with advanced functionality, on powerful servers and networks that host a limited number of premium sites.

Bundle Discounts
Bundle discounts are available when ordering some software license rental + hosting plan combination.
See turnkey solutions like Paid Videochat & Broadcast Live Video for available offers.

Volume Discounts
Discounts are available for ordering in advance 1 year (2 months free), 2 years (6 months free), 3 years (10 months free).
– More discounts are also available for bundles with full mode license rental: Paid Videochat & Broadcast Live Video .
– Yearly plans can later be scaled higher, if necessary, for price difference (and taking into consideration already used time).
– Special order link for yearly plans can be provided on request depending on plan and duration.
Warning: We recommend beginning with the monthly plans for in depth evaluation of solutions and estimating future project requirements.
Considering the high order value, attention is required on next recurring dates for funds to be available, in order to prevent billing failures and downtime.

* Mogul & MogulVOD plans

• Provide performance beyond regular dedicated server grade, on high spec servers with more disks in RAID, more CPU threads and memory availble for other server services.
  While on a dedicated server with 32Gb RAM that’s used for operating system, streaming services and web account processes, on Mogul plan 36Gb is available in full to web account and there’s more RAM on server for operating system, cache, streaming services. Same for CPU cores: while on a dedicated server there’s 8 cores for everything, on Mogul plan there’s +8 cores available web account and more cores for system tasks.
• Can be setup fast (in matter of days) compared to dedicated servers that can take a week to provision hardware, setup and configure server software and services which can take a week.
• Can include WHM (reseller) access for managing multiple website in standalone cPanel accounts, on request. Warning: Downgrade would require getting a plan for each of these websites or manual migration of installations.
• Allow multi-server scaling and/or geo-optimization, which can be developed for extra fees, depending on usage scenario.

* Custom managed

• Custom specs can be suggested and offered depending on specific site requirements (faster CPU with more threads for more processing power, more memory, more space, more bitrate, more disks for IO speed).
• Only available when upgrading from Mogul after at least 1 month of service, if Mogul can’t handle the project load. Custom specs can be suggested based on previous usage stats, after optimizing installation complexity / plugins.
• Fully managed and setup similar to other plans (does not involve SSH access). Can include WHM access to manage multiple websites in stand alone cPanel accounts, on request. Accounts can be downgraded & migrated to a Mogul plan.
• Disks can be setup for redundancy (recommended, as on regular plans) or used in full for 2x space. It’s highly recommended to keep at least system partition with database redundant, in case of disk failure.
• Takes about 1 week to setup new server and transfer account. Minimum contract duration: prepaid for 12 months by wire/crypto.